Sanat RaoInfosys Technologies Ltd - London
11 September 2012 | 1474 views | 1 | Recommends 0
By topping the 2012 Customer Service Hall of Fame, Amazon made it three in a row. Sadly, a leading global bank too made a record of sorts by retaining the top position in this year’s Hall of Shame rankings, in which four other financial institutions brought
up the rear.
Here’s a sample of some other horrifying statistics. Between 5 and 15% of ba...