Chris PicklesConsultant - England
10 June 2014 | 1166 views | 1 | Recommends 1
Having a customer focus is contrary to the way that most complex organisations think and operate. During troubled times, that distancing from customers tends to increase: the organisation's focus is on survival and getting its employees to do what's best
for the organisation, which is too often not what is best for its customers. Knowing this and...
TagsMobile & onlineRetail banking