19 April 2014

Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on. Internet and mobile technologies are big disrupters for most industries. What started (and tapered a bit!) with the dot com boom of 2000 has become a lethal threat to most business models today. Powered by mass adoption in mobiles phones, proliferation of smart phones and cheaper band-width, internet and mobile technology have changed many industries. The banking industry in has been dominated by a handful of big global or regional banks for 100s of years. While the credit crisis has shaken this industry, the core market forces for the industry have not changed. Will Innovation in Internet and Mobile technologies disrupt retail banking? Will there be 5 new names in global top 10 retail banks in 2020?
Elizabeth LumleyFinextra - London

Where does that tail start, actually?

16 January 2014  |  1065 views  |  1  |  Recommends 1

So a long time ago when the earth was flat and God was a boy, I worked at a recruitment consultancy (don't ask) which ran a profitable business placing people in the publishing industry (my side of the business wasn't so profitable, like I said, don't ask). Anyway, my colleagues on the publishing side of the biz regularly received copies of 'The ...

TagsInnovation
Martin DempseyCerteco - London

Mobile banking - it's time to believe

17 July 2013  |  4161 views  |  1  |  Recommends 0

Mobile banking is something that many in the UK banking sector have been resolutely sticking their heads in the sand about. Latest figures from industry analysts show that the UK lags well behind North America, Europe and Asia in the m-banking stakes. Heeding early reports that decried mobile as a fad, UK banks seemed to have stood pin stri

TagsMobile & onlineInnovation
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Elizabeth LumleyFinextra - London

Where bitcoin is going, there will be banks

04 July 2013  |  5694 views  |  0  |  Recommends 1

I've been to a fair amount of FinTech, financial services and payments conferences in my time. I once sat through one where an old man in a badly fitting suit read passages from the Payments Services ...

TagsPaymentsInnovation
Jim MarousNew Control - Cleveland

9 Keys to Bank Cross-Selling Success

18 June 2013  |  8884 views  |  2  |  Recommends 0

With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a s...

TagsRetail bankingTransaction banking
Jim MarousNew Control - Cleveland

Risk and Opportunity of Moving Customers to Digital Channels

23 May 2013  |  3859 views  |  0  |  Recommends 0

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer sat...

TagsMobile & onlineRetail banking
Pat CarrollValidSoft - London

Latest ATM Fraud: another 45 million reasons for change

17 May 2013  |  4017 views  |  2  |  Recommends 0

Once again we have been reminded of the vulnerability of financial institutions to credit card fraud. Last week we saw the news that a large gang of thieves (a number of whom have just been arreste...

TagsCardsSecurity
Martin DempseyCerteco - London

Retail Banks and Insurers can learn from the High Street

07 May 2013  |  2768 views  |  0  |  Recommends 0

We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortois...

TagsMobile & onlineRetail banking
Elizabeth LumleyFinextra - London

The Twitterview's back! IBM chats about customer-centricity

01 May 2013  |  3029 views  |  0  |  Recommends 0

Back by popular demand, get ready for the return of the Finextra Twitterview. This time we are speaking to IBM's Mike Hobday who will be chatting with the Twitterarti about banks, customers, innovati...

TagsMobile & onlineInnovation
Jim MarousNew Control - Cleveland

Too Small to Succeed

17 April 2013  |  2716 views  |  0  |  Recommends 0

Much of the noise in the US is around the concept of 'Too Big to Fail' (TBTF) at a time when there could be a larger issue on the horizon . . . 'Too Small to Succeed' (TSTS). With increasing regulato...

TagsRisk & regulationRetail banking
Pat CarrollValidSoft - London

Can voice biometrics help banks restore consumer faith?

10 April 2013  |  4552 views  |  1  |  Recommends 0

This survey from Avaya and Sabio caught my eye recently as it shows how concerned consumers are about data privacy and security. And it is an unfortunate fact that financial institutions are the ones ...

TagsSecurityMobile & online
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