31 October 2014

Disruption in Retail Banking

Growth in internet and mobile technologies has transformed many industries and economies. The market forces and competitive landscape has completely changed in many sectors. iTunes has fundamentally changed music industry, Amazon has driven most big brick and mortar book sellers out of business, Expedia is one of the worlds' biggest travel company….. the list goes on. Internet and mobile technologies are big disrupters for most industries. What started (and tapered a bit!) with the dot com boom of 2000 has become a lethal threat to most business models today. Powered by mass adoption in mobiles phones, proliferation of smart phones and cheaper band-width, internet and mobile technology have changed many industries. The banking industry in has been dominated by a handful of big global or regional banks for 100s of years. While the credit crisis has shaken this industry, the core market forces for the industry have not changed. Will Innovation in Internet and Mobile technologies disrupt retail banking? Will there be 5 new names in global top 10 retail banks in 2020?
Pat CarrollValidSoft - London

Chip and Signature, a Paradise Lost

28 October 2014  |  1709 views  |  2  |  Recommends 1

By now, most participants in the US payments industry are finally about to realize that the day of the mag stripe is doomed and that EMV, the secure payment card technology rolled out in Europe nearly a decade ago, is finally about to make its debut in the US. Incredulous as it may seem, the financial integrity of the payment card industry contin...

TagsCardsPayments
David BomserOracle - Jacksonville

Know, Wow, and Empower Customers

16 September 2014  |  1173 views  |  0  |  Recommends 0

Making Customer Insight Analytics Actionable Like most large commercial banks, I’m sure that my bank views my checking account for exactly what it is on its balance sheet, a liability. To be fair, I treat it as my personal controlled disbursement account. Money is directly deposited semi-monthly, and evaporates just as fast to cover my mortgage,...

TagsRetail bankingTransaction banking
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Elizabeth LumleyFinextra - London

It's not do or do not do; it's try and try and try...then do

28 May 2014  |  4483 views  |  0  |  Recommends 1

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Elizabeth LumleyFinextra - London

Where does that tail start, actually?

16 January 2014  |  1430 views  |  1  |  Recommends 1

So a long time ago when the earth was flat and God was a boy, I worked at a recruitment consultancy (don't ask) which ran a profitable business placing people in the publishing industry (my side of th...

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Martin DempseyCerteco - London

Mobile banking - it's time to believe

17 July 2013  |  4343 views  |  1  |  Recommends 0

Mobile banking is something that many in the UK banking sector have been resolutely sticking their heads in the sand about. Latest figures from industry analysts show that the UK lags well behin

TagsMobile & onlineInnovation
Elizabeth LumleyFinextra - London

Where bitcoin is going, there will be banks

04 July 2013  |  6360 views  |  0  |  Recommends 1

I've been to a fair amount of FinTech, financial services and payments conferences in my time. I once sat through one where an old man in a badly fitting suit read passages from the Payments Services ...

TagsPaymentsInnovation
Jim MarousThe Financial Brand - Cleveland

9 Keys to Bank Cross-Selling Success

18 June 2013  |  10407 views  |  2  |  Recommends 0

With an increasing need for banks to increase revenues and decrease costs, optimizing every marketing contact has never been more important. In addition to leveraging multiple channels to generate a s...

TagsRetail bankingTransaction banking
Jim MarousThe Financial Brand - Cleveland

Risk and Opportunity of Moving Customers to Digital Channels

23 May 2013  |  4606 views  |  0  |  Recommends 0

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer sat...

TagsMobile & onlineRetail banking
Pat CarrollValidSoft - London

Latest ATM Fraud: another 45 million reasons for change

17 May 2013  |  4199 views  |  2  |  Recommends 0

Once again we have been reminded of the vulnerability of financial institutions to credit card fraud. Last week we saw the news that a large gang of thieves (a number of whom have just been arreste...

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Martin DempseyCerteco - London

Retail Banks and Insurers can learn from the High Street

07 May 2013  |  2979 views  |  0  |  Recommends 0

We’ve all heard the joke about the tortoise who goes into the police station to report that he’s been mugged by a gang of snails. “Calm down and tell me everything,” says the policeman and the tortois...

TagsMobile & onlineRetail banking
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