21 September 2014

Social Banks

Social Banks is a group that aims to discuss trends and debate as the financial services take their first steps into social media. Twitter, Facebook, LinkedIn etc..debate all here.
Danielle SheerinNixonMcInnes - Brighton

What the FFIEC social media guidance can teach UK firms

30 January 2014  |  1390 views  |  0  |  Recommends 0

What is this all about? The FCA plans to publish new social media guidance for UK financial service companies in 1Q14. This follows the final version release of the Official FFIEC Guidelines for Social Media in Banking in the US just before Christmas 2013. Current FCA social media guidance around social media extends the guidance for financial...

TagsRisk & regulation
David OatesActiance - Theale

The voice of the customer is growing louder.

09 September 2013  |  2697 views  |  0  |  Recommends 0

Did you think that it is always the customer who is at the receiving end of cleverly devised communication strategies and costly services? Think again. Recently we have seen some colourful examples of how regular consumers are exerting their power by taking on board tools invented for brands and corporations. One British consumer who got fed up wi...

TagsRetail bankingTransaction banking
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a non-active Finextra member

Branch vs. self-service: Striking the banking balance

18 June 2013  |  4742 views  |  2  |  Recommends 0

Retail bank branch closure is a growing trend in several countries as a cost cutting method. The thinking behind this is logical: branch banking is expensive so it makes sense to drive customers to ch...

TagsMobile & onlineRetail banking
David OatesActiance - Theale

What the financial industry can learn from Co-Op Bank

14 May 2013  |  3895 views  |  3  |  Recommends 0

Last week, the Co-Operative Bank experienced a six notch downgrade by Moody’s rating agency, based on an increased “problem loan ratio” – launching the financial world into concerns around a potent...

TagsRisk & regulationRetail banking
David OatesActiance - Theale

The Real Risk of Social Media

03 April 2013  |  4470 views  |  2  |  Recommends 0

With news that ING is to enable elements of banking over Facebook and Chirpify to allow users pay with Facebook comments, it seems that social banking has arrived. How ironic then that most banks ...

TagsMobile & onlineRisk & regulation
David OatesActiance - Theale

Just how private is that conversation?

06 December 2012  |  6505 views  |  0  |  Recommends 0

I’m not sure how practical it is for Lord McAlpine to sue 10,000 Twitter users, but it does serve as a very clear reminder that comments made over a public forum do have repercussions. Something many ...

TagsSecurityRisk & regulation
Danielle SheerinNixonMcInnes - Brighton

5 tips for building a successful internal social network

24 October 2012  |  4568 views  |  0  |  Recommends 0

Last week, I had a very interesting catch-up with NixonMcInnes friend, Tony Stewart (@tonycomms). Tony is an internal communications executive at Aviva Investors and he agreed to talk us through ...

David OatesActiance - Theale

Monitoring Social Media, Surveillance or Enablement?

02 August 2012  |  6998 views  |  1  |  Recommends 0

An article on ZDNet caught my attention recently. It looked at a Gartner report that said 60% of businesses will be monitoring social media by 2015 and asked its panel of CIOs if were they doing so ...

TagsSecurity
Aden DaviesHSBC - Sheffield

People sharing photos of cards online are not idiots...

17 July 2012  |  5997 views  |  6  |  Recommends 2

...they might just be your increasingly rare fans. A few weeks back a new service started on twitter. @NeedADebitCard collated all the finest photos from the Internet taken by people keen to share ...

TagsSecurityOnline banking
Elizabeth LumleyFinextra - London

Be a person...even if you ARE a bank

26 June 2012  |  4045 views  |  0  |  Recommends 0

I'm been thinking a lot about our fair Natalie lately. One thing you hear about, frequently, is that banks are hesitant to engage with social media because 'why would we open ourselves up to abuse fro...

TagsRisk & regulationRetail banking
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