28 November 2014

Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.
Alex BrayMisys - London

20 Dollar Smartphone - what does it mean for mobile banking?

31 July 2014  |  8575 views  |  2  |  Recommends 0

In every market I visit, the message is clear – it is all about channel innovation. A couple of weeks ago, I attended the West African Banking Dialogue in Lagos. This event brought together top banks from across Nigeria and Ghana to discuss the future of banking in the region. Again and again, banks looked at the future of digital and how it would...

TagsMobile & online
Brett KingMoven - New York

TSB may have blown their biggest brand opportunity yet

17 July 2014  |  5223 views  |  8  |  Recommends 0

Last night as I got home from a Korean-town dinner in NYC with the Moven management team, I got a message via Facebook from Rob Findlay (Next Bank) about a recently launched Youtube video supposedly promoting the upcoming revamped TSB website - sort of a trailer for the future launch and the accompanying news story on Finextra hailing their 'resp...

TagsMobile & onlineInnovation
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Alex BrayMisys - London

Retail channels - competing and cannibalising?

15 April 2014  |  2478 views  |  1  |  Recommends 0

Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range...

TagsMobile & onlineRetail banking
Alex BrayMisys - London

Is Social Media a Channel?

05 March 2014  |  2151 views  |  0  |  Recommends 0

I see and hear this a lot nowadays - in presentations and conversations. To be honest, apart from the questionable grammar of the question, I think the answer is pretty simple - NO! But scratch away

TagsMobile & onlineInnovation
Olivier BerthierMoneythor - Singapore

Personalization comes to digital banking

21 January 2014  |  2050 views  |  2  |  Recommends 0

A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly cur...

TagsMobile & onlineInnovation
Shripad VaidyaOracle - Mumbai

Brett King could not have better timed his visit in Mumbai

16 January 2014  |  2346 views  |  2  |  Recommends 2

Brett King could not have better timed his visit in Mumbai than yesterday So I had great time with Brett King for his seminar on Business of Banking in Mumbai, India conducted by Oracle and CXOToday.c...

TagsMobile & onlineRetail banking
Alex BrayMisys - London

30th anniversary of Internet Banking: 10 tips to stay on top

25 November 2013  |  5090 views  |  0  |  Recommends 1

The first Internet banking service was launched by the Nottingham Building Society in 1983. Thirty years on, the face of retail banking is unrecognisable, but banks still need to grasp new technologie...

TagsMobile & onlineMobile & online
Alex BrayMisys - London

Skype-hype? Is now the time for video-chat in banking?

04 November 2013  |  2475 views  |  0  |  Recommends 0

I worked on the first web-chat deployment at a high street bank back in 2006. At the time, we were convinced it would deliver us a range of sales and customer satisfaction benefits. And yet, it floppe...

TagsMobile & onlineInnovation
Alex BrayMisys - London

Does IBM's 2-Factor have the X Factor for Mobile Banking?

30 October 2013  |  2601 views  |  0  |  Recommends 1

I'm a big fan – and former employee – of Big Blue. So it's always good to see the innovations that continue to emerge out of the IBM Labs. In their latest offering, reported by Finextra last week (htt...

TagsMobile & onlineInnovation
Alex BrayMisys - London

The Digital Dollar - generating digital channels revenue

21 October 2013  |  2062 views  |  0  |  Recommends 0

If banks don't develop a second generation digital channels strategy, they won't be around in 10 years time. It sounds like a bold statement, but it is a pretty safe bet. Customer behaviours, right ar...

TagsMobile & onlineRetail banking
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