24 April 2014

Online Banking

This community is for discussion of developments in the e-banking world, including mobile banking. This can include all the functional, business, technical, marketing, web site design, security and other related topics of Internet Banking segment, including public websites of the banks and financial institutions across the globe.
Alex BrayMisys - London

Retail channels - competing and cannibalising?

15 April 2014  |  1678 views  |  1  |  Recommends 0

Over the years, the banking industry has been adapting to a consumer migration from bricks-and-mortar branches, to digital points of interaction. To handle this movement, banks have built up the range of functionality in each of their multiple channels to deliver the best possible customer experience: delivering ‘multi-channel banking’. This appr...

TagsMobile & onlineRetail banking
Alex BrayMisys - London

Is Social Media a Channel?

05 March 2014  |  1813 views  |  0  |  Recommends 0

I see and hear this a lot nowadays - in presentations and conversations. To be honest, apart from the questionable grammar of the question, I think the answer is pretty simple - NO! But scratch away at that simple answer and a more interesting question lies beneath… Why do we need to define channels? I worked in banking for ten years - at a ti...

TagsMobile & onlineInnovation
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Olivier BerthierMoneythor - Singapore

Personalization comes to digital banking

21 January 2014  |  1650 views  |  2  |  Recommends 0

A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly cur...

TagsMobile & onlineInnovation
Shripad VaidyaOracle - Mumbai

Brett King could not have better timed his visit in Mumbai

16 January 2014  |  1928 views  |  2  |  Recommends 1

Brett King could not have better timed his visit in Mumbai than yesterday So I had great time with Brett King for his seminar on Business of Banking in Mumbai, India conducted by Oracle and CXOToday....

TagsMobile & onlineRetail banking
Alex BrayMisys - London

30th anniversary of Internet Banking: 10 tips to stay on top

25 November 2013  |  2132 views  |  0  |  Recommends 1

The first Internet banking service was launched by the Nottingham Building Society in 1983. Thirty years on, the face of retail banking is unrecognisable, but banks still need to grasp new technologie...

TagsMobile & onlineMobile & online
Alex BrayMisys - London

Skype-hype? Is now the time for video-chat in banking?

04 November 2013  |  1971 views  |  0  |  Recommends 0

I worked on the first web-chat deployment at a high street bank back in 2006. At the time, we were convinced it would deliver us a range of sales and customer satisfaction benefits. And yet, it floppe...

TagsMobile & onlineInnovation
Alex BrayMisys - London

Does IBM's 2-Factor have the X Factor for Mobile Banking?

30 October 2013  |  2351 views  |  0  |  Recommends 1

I'm a big fan – and former employee – of Big Blue. So it's always good to see the innovations that continue to emerge out of the IBM Labs. In their latest offering, reported by Finextra last week (htt...

TagsMobile & onlineInnovation
Alex BrayMisys - London

The Digital Dollar - generating digital channels revenue

21 October 2013  |  1817 views  |  0  |  Recommends 0

If banks don't develop a second generation digital channels strategy, they won't be around in 10 years time. It sounds like a bold statement, but it is a pretty safe bet. Customer behaviours, right a...

TagsMobile & onlineRetail banking
Alex BrayMisys - London

An African Sunrise - new dawn of Internet Banking

10 October 2013  |  4118 views  |  0  |  Recommends 1

It was announced this week at the Commonwealth Telecommunications Organisation’s Annual Forum in Nigeria, that the Alliance for Affordable Internet (A4AI) is to be launched to drive down the artif

TagsMobile & onlineRetail banking
Olivier BerthierMoneythor - Singapore

Mobile vs. desktop-based online banking

15 July 2013  |  5744 views  |  1  |  Recommends 0

In an era of mobile first, when any software product manager is chastised for not putting mobile front and center in any roadmap, and when online giants like Facebook pivot to mobile in a big way (or ...

TagsMobile & onlineRetail banking
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