Priyanka Rao Content Strategist
How Banks Can Balance AI Automation With Real Human Support Banks face rising contact volumes, shrinking patience levels and pressure to resolve issues faster. AI offers speed. Customer support outsourcing offers scale. Neither solves the real problem alone. Customers expect automation to work for simple tasks and a human to step in the moment mon...
14 mins /ai /regulation
John Bertrand MD at Tec 8 Limited
Financial fraud has become one of the UK’s most damaging, persistent, and underestimated national threats. The appointment of the UK’s first Fraud Minister marks a decisive moment—one that could, if executed effectively, reshape the country’s economic resilience, restore its global leadership in financial services, and provide meaningful protectio...
1 hour /payments /crime The future of Payments in Europe
Foday Joof Principal Economist at Central Bank of The Gambia
This blog is motivated by a simple but powerful question that Dr. Momodou Jallow asked me during the recently concluded forecasting round in preparation for the Monetary Policy Committee (MPC). He turned to me and said: “Do you think The Gambia’s inflation will return to its 5% medium-term target?” I paused for a moment, perhaps longer than I reali...
3 hours
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
Start with Why is an absolute must-read - if you ask me. I have recommended it to hundreds in discussions and even named my own enterprise - Why-Advisory Oy after it. It is striking, that when you have an especially inspiring discussion partner I often discover that he or she has read the book. The purpose - what is good for the customer or socie...
6 hours /regulation /retail Innovation in Financial Services
Andrew Abraham Global Managing Director of Data Quality at Experian
AI is transforming industries at unprecedented speeds. Looking ahead, new research we have released today reveals that while 90% of UK business leaders agree that high-quality data is essential for Responsible AI, only 43% are confident their data is strong enough to support it. Responsible AI – the principles and practices that guide the ethical ...
6 hours
Christine Foster General Manager GenAI CoE of Expertise at Experian UK&I
As we head into 2026, one thing is clear. AI is no longer a future ambition; it’s a present reality. Across industries, businesses are already seeing tangible benefits, with new research we released today showing that 89% of UK business leaders reported a positive impact on performance. However, as adoption accelerates, the conversation is shiftin...
6 hours /ai
The focus is now on getting public sector units to take EBWs in use - before it becomes mandatory. I have for my part listed the massive reasons - the WHY - over the years and will not repeat them here. Christmas came early this year as EU and the German chancellor Friedrich Merz came out with the HOW: mandatory wallets for issuing and verif
6 hours /security /identity Innovation in Financial Services
Shushant Sudarshan Executive at Appinventiv
The line between sport and business has been blurred for some time now. Sport often borrows analytical elements from corporations and manages their players like professionals, and on the other hand businesses are beginning to seek new tactical approaches already being championed by sport teams across the globe. With the Rugby World Cup 2015 in ful...
7 hours
James Richardson Global Head of Solutions at Bottomline
The UK’s ‘Failure to Prevent Fraud’ offence, which took effect last month, introduces a new layer of liability for large organisations, including financial institutions and businesses. It holds them responsible for fraud committed by their employees, agents, or other “associated persons”, marking a fundamental change in how organisations must mana...
7 hours /payments /regulation Financial Services Regulation
Teymour Farman-Farmaian CEO at Higlobe
The Guiding and Establishing National Innovation for U.S. Stablecoins Act (GENIUS Act) is a freshly passed law that establishes a framework for regulating stablecoins. Stablecoins are digital assets designed to maintain a fixed value, typically pegged to the U.S. dollar. The act requires all stablecoins to be backed one for one by U.S. dollars. Th...
16 hours /payments /crypto Banking
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