12 Jul 2022
Until you have experienced a consumer crisis in your business, it’s difficult to understand the breadth and depth of impacts on employees, customers and the business. Or the amount of time, resources and cost that will be absorbed in managing your response. Overcoming a crisis becomes all-consuming, since the very survival of the business often de...
22 Jun 2022
Consumers must be at the heart of any crisis response plan. When any business is hit by a crisis, it sends shockwaves throughout the organisation. The impacts of a cyber-attack, health emergency or data breach can be devastating for the business, both financially and reputationally. But the greatest impacts are often felt by consumers or service u...
11 Apr 2022
Around half of UK business leaders surveyed in recent research said their organisations didn’t have crisis response plans in place. That’s a startling statistic when you consider that more than three quarters of respondents (78%) said their organisations had experienced a crisis in the past 18 months that had impacted customers, with the most freq...
07 Jan 2022
Organisations face many competing priorities and demands on their resources. But in the wake of the pandemic, the importance of resilience is foremost in the minds of many business leaders. Everyone understands that the ability of a business to respond effectively to a crisis is key to its long-term survival. In the past, businesses understandably ...