Vinod Sekharankutty

VP - Financial Services at Genpact

Posts: 2 Comments: 2

Blogs

High performing teams

Employee experience- Don’t let COVID dampen your efforts or push it to back of beyond.

13 Jul 2020

As the pandemic rages on, every organisation is figuring out, coming to grips, and adapting to everything that requires an urgent reset in thinking and approach. Financial services are grappling with increased volumes for processing govt backed loans, navigating through completely unchartered territory of managing credit risk, fraud, in a highly d...

David versus Goliaths

16 Nov 2015

A new age banker almost like a messiah made an announcement today about "brushing aside" the dinosaurs. Sure most people see the traditional banks as slow, lumbering giants and who are further encumbered by the weight of compliance and regulation all of which are surely brought upon by themselves. Can one digital bank or several of these...

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Vinod is Commenting on

Banking in the new digital age

While technology on tap /demand as a utility is useful for the traditional core processing, the rapid changes from the ecosystem would mean that the new entrants would still need a very responsive approach and one that does not make them be at the mercy of an external provider all the time. So it is a balance to be struck between outsourcing elements of technology vis a vis ensuring that you still have control over what you want to do to achieve some degree of differentiation be it in service delivery, product variety/relevance to pricing..

24 Jul 2014 Reply Read article

UK banks face competition probe

Crux of the issues as the article states in between is lack of differentiation as switiching is made easier. So it is incumbent on some of the new entrants to woo customers rathern than blaming the big 5. One avenue to make a difference would undoubtedly be service excellence but then we have seen that this starts to deteiorate once you become a big operation..

22 Jul 2014 Reply Read article