The Co-operative Bank achieved 80% savings in processing costs to automate a payment processing oversight procedure that used to be carried out by a team of nine dedicated staff.
The automation of the entire procedure using operational agility software from Blue Prism means that the bank now has a ‘virtual team of 20 people completing the workloads by 11am each day instead of a dedciated team of employees working to meet a 3pm daily processing deadline.
Employees previously engaged in manual processing have been released to work on pro-active customer account management.
Outbound customer calls can now be made every day of the week where previously they were confined to Saturday when there was no activity required on the excess queue.
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