Royal Bank of Scotland and NatWest have set aside a £10 million pot to refund customers who forgot to pick up cash dispensed at the ATM and instead saw it diverted to the bank's own coffers.
The practice of taking the customer funds and paying back on demand only when you know who the owner of the cash is, is provoking. A bank that acts in that manner cannot claim any degree of caring of its customers. In most countries this practice would even
be considered to be illegal since the monies left the current account but still remained in the bank but now as its own funds.
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© Finextra Research 2016