04 July 2015

US banks walk away from struggling BlackBerry

06 November 2012  |  11373 views  |  0 mobile

American banks are ditching planned BlackBerry apps as the Canadian brand's market share tumbles in the face of Apple's iPhone and Google's Android, according to Keynote Systems.

Chase Bank comes out on top of the Keynote mobile banking scorecard, for its second consecutive win, ahead of Wells Fargo and Bank of America.

BB&T has been crowned the winner for text banking, Wells Fargo for mobile Web, Chase for iPhone and BlackBerry apps and Bank of America for its Android app. Chase offers the best overall functionality and ease of use while Wells Fargo leads in privacy and security and quality and availability.

Chris Musto, general manager, customer experience delivery, Keynote, says that the big banks tend to offer the strongest mobile apps but smaller players are holding their own in text services.

One option not engendering much enthusiasm is BlackBerry. "Year over year, we saw that banks that had planned BlackBerry Smartphones apps, are pulling back with the falling market share of the brand," says Musto.

Meanwhile, mobile is now moving beyond its initial position as a subset of online banking with features such as remote cheque deposits. However, says Musto: "The one obvious hold up is mobile payments, which is still largely absent from mobile banking."

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

05 November, 2012
02 November, 2012
02 November, 2012
23 March, 2012
11 November, 2010
05 November, 2010

Related company news

 

Related company information

JPMorgan Chase

Top topics

Most viewed Most shared
Barclays takes on Apple with wearable paym...
9007 views comments | 39 tweets | 35 linkedin
Singapore pledges S$225m to fintech
8179 views comments | 31 tweets | 23 linkedin
US banks pump $16.6bn into digital transfo...
7153 views comments | 36 tweets | 24 linkedin
Greeks flock to Bitcoin
6103 views comments | 31 tweets | 18 linkedin
UK payments regulator calls for 'pipes and...
5672 views comments | 27 tweets | 20 linkedin

Featured job

Basic £90-110K OTE circa £200K NO CEILING
London based with substantial travel in Scandinavia

Find your next job