29 November 2015

UGenius launches online video banking system

10 October 2012  |  6266 views  |  0 Hands on keyboard

UGenius Technology has launched an online video banking tool that lets customers talk to staff at their financial institutions from their PCs.

The vendor says its technology means banks can have a new account, loan, investment, or mortgage expert available 24 hours a day to interact face-to-face with customers to help answer questions, resolve issues, compare products, and initiate and close loans.

Using any video-capable computer, the customer can initiate a call from the financial institution's Web site, which is then routed to the staff member who can address their specific need.

The software also allows management to observe and monitor the interactions between sales reps and customers in real-time and gather information that can be used to improve customer service.

In addition to authenticating the identity of each customer, uGenius also provides an encrypted transmission of all information as well as a two-way text chat for sending confidential information, to ensure security.

The firm claims trials of the technology are being conducted this year at various financial institutions around the world.

Gene Pranger, CEO, uGenius, says: "With this new offering, we have blended the customer's desire for both personalised assistance and convenience...Using their computer, customers can get personal help with questions, loan applications and more, all without having to travel to a branch."

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

05 September, 2012
18 June, 2012
23 March, 2012
21 February, 2012
31 January, 2012
18 January, 2012
24 February, 2011
11 February, 2011
04 June, 2010
01 June, 2010

Related company news

Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
BBVA buys 29.5% stake in Atom for £45...
8038 views comments | 34 tweets | 42 linkedin
Former Barclays chief forecasts massive jo...
6831 views comments | 29 tweets | 35 linkedin
BNP Paribas to test contactless payment di...
6280 views comments | 17 tweets | 25 linkedin
WeChat launches mobile wallet in South Afr...
5973 views comments | 19 tweets | 15 linkedin
Hilton confirms data breach
5659 views comments | 11 tweets | 17 linkedin

Featured job

Find your next job