14 February 2016

Wells Fargo customers use ATMs to give $1m for Japan relief efforts

24 March 2011  |  7497 views  |  0 Japanese flag

Wells Fargo says its customers have donated over $1 million through its ATMs over the last 10 days to help disaster relief and recovery efforts in Japan.

The US bank has been letting people use any of its 9000 ATMs to donate to the American Red Cross Japan Earthquake and Pacific Tsunami Fund.

When they visit one of the machines customers are greeted with a "donate" option on the main menu screen. They then choose the account they want to use and the amount to give - between $2 and $249.49.

Wells Fargo first introduced its donation system in 2005 but this is the first time it has been rolled out across the entire network.

Jonathan Velline, head, ATM banking and store strategy, Wells Fargo, says: "When we heard the news, we were able to quickly deploy our ATMs and offer customers a convenient way to make donations. The response has far exceeded our expectations."

A systems upgrade to enable ATMs to accept earthquake relief donations has been touted as a possible explanation for outages at Japan's Mizuho bank, which has been beset with problems hitting online banking, cash machines and money transfers.

Mizuho shut down ATMs and online banking services for three days over the weekend as it battled to fix the problems. Although services appear to be back up and running, on Wednesday the bank had still not cleared a backlog, with over 1000 transactions worth 4.6 billion yen not processed, according to Kyodo News.

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)
24 March 2011

Related stories

18 March, 2011
17 March, 2011
04 January, 2011
26 January, 2010
01 November, 2005

Related company news

 

Top topics

Most viewed Most shared
UK sets out open banking API frameworkUK sets out open banking API framework
16399 views comments | 106 tweets | 91 linkedin
Deutsche Bank calls for co-operation with fintech firms on B2B servicesDeutsche Bank calls for co-operation with...
9146 views comments | 30 tweets | 30 linkedin
How to accelerate your fintech startupHow to accelerate your fintech startup
8743 views comments | 35 tweets | 10 linkedin
Is Paym a failure?Is Paym a failure?
7250 views 16 comments | 23 tweets | 16 linkedin
Visa issues API to offer consumer control over card transactionsVisa issues API to offer consumer control...
6612 views comments | 17 tweets | 28 linkedin

Featured job

£100,000 basic, £180,000 OTE + Benefits
London

Find your next job