08 July 2015

US banks on red alert as Chase and BofA sites suffer downtime

20 September 2012  |  9082 views  |  0 call centre Customer assitant

Financial institutions in the US are on high alert after JPMorgan Chase became the second big bank to experience outages on its Web site. The downtime at Chase follows an apparent Distributed Denial of Service attack that disrupted the online presence of Bank of America earlier in the week.

Chase has posted a message on its Web site apologising to customers who experienced problems connecting with the site on Wednesday. The intermittent outages provoked a storm of criticism on Twitter as the @chasesupport account closed down for the night with a note for customers to call a toll-free number for after-hours assistance.

The disruption to the Chase site comes a day after Bank of America appeared to suffer from a Distributed Denial of Service attack that slowed its online site to a crawl. BofA's problems emerged following threats from an Islamic group to attack its Web site and that of the New York Stock Exchange in retaliation for the release of a US movie mocking the prophet Mohammed.

The bank-backed Financial Services Information Sharing and Analysis Cente (FS-ISAC) has raised its Cyber Threat Level from 'Elevated' to 'High' on the basis of "credible intelligence regarding the potential for DDoS and other cyber attacks against financial institutions".

The Web monitoring agency warns: "Members should maintain a heightened level of awareness, apply all appropriate updates and update AV and IDS/IPS signatures, and ensure constant diligence in monitoring and quick response to any malicious events."

Earlier this week the FBI warned of a new threat from cyber-criminals to disrupt bank Web sites as a diversionary tactic while attempting fraudulent wire transfers.

Neither JPMorgan Chase nor Bank of America have offered an explanation for the cause of the problems on their Websites.

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

19 September, 2012
21 June, 2012
16 February, 2012
04 March, 2011
27 January, 2011
08 July, 2009

Related company news

 

Related company information

JPMorgan Chase


Top topics

Most viewed Most shared
US banks pump $16.6bn into digital transfo...
8306 views comments | 39 tweets | 27 linkedin
Fintech leads the charge as VC investment...
6532 views comments | 33 tweets | 17 linkedin
Mobile banking biometrics gains traction
6362 views comments | 27 tweets | 25 linkedin
Nordea sets up fintech accelerator
5470 views comments | 21 tweets | 12 linkedin
Santander and Monitise form fintech ventur...
5200 views comments | 14 tweets | 13 linkedin

Featured job

£excellent basic with £200,000 OTE + Benefits
London

Find your next job