NatWest has confirmed customers are having "issues" with online banking services and debit cards. Meanwhile, Nationwide Building Society says that some of its customers have had debit card payments deducted from their accounts twice.
Some customers may have issues with their Online Banking and using their debit cards at the moment. Working as hard as we can to resolve..- NatWest Help (@NatWest_Help) July 26, 2012
Some customers may have issues with their Online Banking and using their debit cards at the moment. Working as hard as we can to resolve..
@frisco1977 Hi Craig. Very sorry for the inconvenience. I can assure you that any related charges will be refunded in full. Thanks ^AH- Nationwide UK (@AskNationwide) July 26, 2012
@frisco1977 Hi Craig. Very sorry for the inconvenience. I can assure you that any related charges will be refunded in full. Thanks ^AH
Sounds like some basic housekeeping stuff has been omitted - like a duplicate batch check process that is SOP to stop this 'human error' occuring... really the human and inexcusable error is not having a process to prevent the error happening.... This stuff
is data processing 101 as our american colleagues would say....
Its a schoolboy error almost as bad as confusing the North and South Korean flags.... Big apologies there too!!!
I can remember 20 plus years ago having checks on duplicate files (or tapes as we called them then).
If they contained the same number of records, and matched on a hash total of the monetary value, as a previously processed file, then they were undoubtedly a duplicate.
This worked fine until one month we had a file from one of the large Insurance companies, who hadn't managed to sell a single new policy in the month, nor have anyone cancel, and they hadn't changed any of the Premiums, so lo and behold it did match on both
record count & financial amount, yet it wasn't a true duplicate.
Then we went back to the drawing board - stripping out a single record to get the control totals to differ so that we could get the file through.
Excellent salary with uncapped commissionMilton Keynes
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