Royal Bank of Scotland (RBS) and its NatWest and Ulster Bank subsidiaries have been hit by "technical issues" that have left customers unable to access online services.
....@NatWest_Help 'Some' issues??? 'Some' issues... nobody has been paid nor can they access their money... I'm saying MAJOR issues- Elsie Assap (@ElsieAssap) June 21, 2012
....@NatWest_Help 'Some' issues??? 'Some' issues... nobody has been paid nor can they access their money... I'm saying MAJOR issues
We are still working hard to fix the current technical issue and hope to resolve within the next few hours. Sincere apologies VB- RBS Help (@RBS_Help) June 21, 2012
We are still working hard to fix the current technical issue and hope to resolve within the next few hours. Sincere apologies VB
At 14:45 there was no announcement on RBS website. My account is switching over to Santander, and my RBS Internet Banking was working fine for Account Enquiry. I noted that on the Logon page my UserId was prefilled - that's never been there before.
Meanwhile an RBS automated VR system called me 90 minutes ago and asked me to verify that the last 5 Internet & Mail Order transactions I'd made over the last 3 days were indeed made by me (they had been)? Never had that before.
Makes you wonder what is the nature of the problems they are having ....
[commentDaoud Fakhri, a senior analyst at Datamonitor says the episode is emblematic of wider problems facing the banking sector as a whole.
"Many providers, being early adopters of IT systems when the technology was still in its infancy, have been left saddled with inflexible core systems that are often several decades old, and that are increasingly unable to cope with the demands being placed
The core system is fine. Its just a big accounting engine (having worked for RBS IT for 8 years, Natwest prior to that). More likely the quality of the support staff/developers given that anyone with any experience has been made redundent and their jobs
shipped over to Mumbai.
Having worked on the migration from NW to RBS I dont think its ever a good idea to move to a more "flexible" system. It was complicated enough moving from a complex system to a simple one ! Just re-engineer the one you have.
Literally hundreds of other banks and financial institutions don't seem to be having such problems despite many of their development and support staff being located in Mumbai / Bangalore / Hyderabad / Chennai / Pune / Manila / Latvia, etc. Having witnessed
first hand the problems caused by the collision of mobile and web technologies with decades-old mainframe-based accounting systems masquerading as core banking systems at other banks, I'd bet my bottom dollar on Datamonitor's prognosis.
Excellent salary with uncapped commissionMilton Keynes
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