New Zealand's ASB Bank has teamed up with local tech company FaceMe to develop a video conferencing service that enables customers to talk to specialist staff from their PC.
And this wasn't possible using WebEx, Go To Meeting and literally scores of other web conferencing solutions that have been around for 10+ years? Before ASB Bank / FaceMe point to "without the need for downloading additional software" as the secret sauce
of their system, they'd have to pardon my skepticism: Many vendors have made the same claim in the past. But, when the rubber hits the road just minutes before the conference is due to start, they all ask you to install a "plugin", "framework" or something
else that's not "software" to them but, to you, they're no different.
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© Finextra Research 2014