The CEO of TSB Bank has blamed an HP server failure for the meltdown which left Lloyds Banking Group customers unable to use debit cards and cash machines for several hours yesterday.
HP announced today the further expansion of its activity in the payments industry, through the signing of a global agreement with Accumulate.
HP, the world's largest technology company, is collaborating with HPS in the launch of an outsourced payments solutions based on the PowerCARD software.
Enhancing the overall customer experience inside banks can involve many hours developing strategies. The road to improving overall customer service and understanding is long and challenging. What are the barriers? What type of culture needs to exist inside a bank in order to achieve optimum customer intimacy? Is this type of intimacy what customers really want?
HP and Yorkshire Building Society have signed Leeds Building Society as the first client for their cloud-based Shared Services Alliance.
Jeremy Suddards, vice president of financial services and Ilse Himpe, account general manager, both of HP, discuss the recent collaboration with the Innotribe Startup Challenge and HP's Bristol innovation lab.
Jeremy Suddards, vice president of financial services, HP, discusses why respondents to the customer experience survey are in the middle of a customer-experience project, why mobile is emerging as a key trend and what banks can learn from multi-channel retail.
Yorkshire Building Society (YBS) has partnered with HP Enterprise Services to launch a cloud-based IT platform that will be used to provide other financial institutions with access to retail banking applications
Philippines-based EastWest Bank has selected HP Converged Infrastructure to build a private cloud designed to streamline IT operations and reduce costs.
HP and First Data Corporation, a global leader in electronic commerce and payment processing, today announced that HP Converged Infrastructure will be the foundation for First Data's VisionPlus Flex solution, which enables financial institutions to cost-effectively process payment portfolios of up to 10 million accounts.
© Finextra Research 2014