As an independent workflow application - or embedded as an integrated module within IMM's TotaleAtlas eSignature and document presentment platform - the technology enables the credit union to control all document-centric or general business processes in accordance with established policy and procedure.

Rivermark has deployed eight unique workflows, with more than 30 others in the queue, for processes that previously required printed documents and manual routing between departments and even branches. The customized workflows vary from system access requests, direct deposit forms and administrative functions to title and trust deed requests. Now, the pre-determined document routing and process management has reduced processing from days to hours and completely eliminated paper throughout much of the credit union.

Gino Verzosa, technology applications manager, Rivermark, said, "IMM's workflow technology is the next generation of electronic forms. Automatic routing and task completion has proved invaluable by allowing our institution to gain efficiencies and ease employee communication both within and between our various locations."

The credit union is one of many financial institutions that have installed or signed on for the workflow technology, either as a standalone application or as a component of IMM's TotaleAtlas solution in recent months. TotaleAtlas intuitively generates the required documents based on the loan or account product, presents those documents for eSignature in-branch or remotely and then creates a secure 128-bit encrypted, non-editable PDF for automatic archival into the institution's electronic imaging system. IMM's workflow component additionally contributes to any financial institution's compliance objectives by enforcing adherence to business standards while improving management visibility into processes and activities in progress. Financial institutions achieve timelier processing and are assured the proper completion of all required steps associated with a business transaction.

"Rivermark wanted a scalable and agile solution with varied applications and numerous end users while also enhancing the integrity of its document processes," said John Levy, EVP and co-founder of IMM. "The credit union found that with our workflow technology, it is gaining the immediate accountability for process oversight, timeliness and accuracy as well as benefiting from significant cost savings in the elimination of paper."