The project kicked off with a system audit, which highlighted issues with the old environment and gaps that had manifested themselves as a result of bank process and product evolution. Adopting the audit recommendations, the bank chose a re-implementation based on T24 R11 rather than performing a technical upgrade.

"SOFGEN has many reference customers in the T24 implementation and support/upgrade domain. This coupled with their Temenos upgrade certification made them a natural partner to lead us through the process," said Cyprian Simelane, SwaziBank's Senior Manager of Information Technology.

The project utilized the Temenos Implementation Methodology, incorporating process alignment, system parameterization, data migration, interface development, training (technical and end-user), and post-live handholding. Mr. Simelane continued, "The SOFGEN team executed the project diligently and swiftly; the bank is highly appreciative of the dedication and professionalism shown throughout the project."

The implementation was subjected to project governance by Temenos and Temenos support provided necessary assistance when required. David Arnott, CEO, Temenos said: "SwaziBank has been a customer of Temenos for over ten years, upgrading to keep pace with the most advanced features in banking technology. SwaziBank will now be armed with a modern state of the art banking platform, which offers rapid expansion opportunities, as African banks focus on cross-channel banking platforms, customer acquisition tools and report automation. We are delighted with our partner SOFGEN who have performed another successful upgrade."

According to Tunde Oladele, CEO of SOFGEN Africa, "This project saw committed parties working together towards a common goal: SwaziBank demonstrating project ownership, Temenos providing back up support and SOFGEN providing high quality project management and technical input. It was indeed a pleasure to work with our partners."