23 April 2014

Commonwealth Bank revamps ATM network

29 October 2012  |  1598 views  |  0 Source: Commonwealth Bank

Commonwealth Bank has announced its significant ATM replacement and refresh program is underway, with over 1,260 ATMs already refreshed across the nation, including 40 new deposit ATMs.

The program, which began earlier this year and is being rolled out with partners ITS/Armaguard Group and Wincor Nixdorf, offers customers a more seamless and personalised ATM experience, enabling more control over how and when they access and manage their money.

ATMs play an important role for everyday cash needs, with up to $115 million withdrawn and one million transactions processed on the Commonwealth Bank ATM network daily. Michael Cant, Executive General Manager Retail Products and Customers, Commonwealth Bank, believes the ATM network revamp is the latest way the Bank is making banking easier, convenient and personalised for Australians.

"Each Australian has different needs when it comes to banking. From mobile payments and online banking, to our ATM network revamp, Commonwealth Bank is committed to offering our customers a variety of ways to conveniently access and manage their money across different channels. We're also introducing a range of features, to ensure that our customers can have a more personalised ATM experience.

"Our investment in core banking is designed to give Australians more control over their money, and the ATM refresh is the latest testament to this," said Mr Cant.



KEY BENEFITS FOR CUSTOMERS

Real time deposits, 24 hours a day: The new deposit ATM function1 will make it easier for small business and personal customers to bank at a time that best suits them, with cash deposits made available in the customer's account in real time, 24 hours a day. This will provide small businesses with greater control over their cash flow, while personal customers will benefit from the increased flexibility outside of branch opening hours. This new function will also allow customers to see cheque deposits appear in their account balance in real time (three business day clearance will apply).
Greater piece of mind on every transaction: The next generation of ATMs will give Australians world class protection from ATM security threatecurity threats, with new technology to prevent ATM fraud, including card skimming. This technology is already proven at POS, and the Bank is the first major bank in Australia to rollout the new EMV (Europay, MasterCard and Visa) standard for chip-enabled cards on its ATM terminals.
Personalising the ATM experience: Australians can now access their money faster than ever before with the Favourite Withdrawal feature, making transactions faster.
Out-of-service ATM locator: On the rare occasions that one of our ATMs is out-of-service the ATM will display the four nearest ATMs.
Increased accessibility for more customers: Six new languages are being introduced to all ATMs including Arabic, Simplified Chinese, Vietnamese, Filipino, Korean and Greek.
New audio support functions will also be available for vision-impaired customers.

As part of the ATM network revamp, Commonwealth Bank has installed hardware, which future proofs the ATM network, ensuring the Bank can easily enable future ATM technology innovations.

"We have used hardware which will enable us to easily and quickly make additional updates to our fleet moving forward. As consumers readily embrace social and mobile banking, we know the future of ATMs will incorporate these technologies. We look forward to implementing this, when there is customer demand for them," said Mr Cant.

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