04 September 2015

Wincor Nixdorf reports German savings banks deals

20 September 2012  |  1813 views  |  0 Source: Wincor Nixdorf

In outsourcing their IT services to external providers, the savings banks aim to cut their costs and achieve higher quality. Wincor Nixdorf is currently assuming responsibility for the remote monitoring of over 11,800 self-service systems at a total of 108 Sparkasse banks throughout Germany. The latest to join up are Taunus Sparkasse with 84 systems and Sparkasse am Niederrhein with 153 self-service systems.

Services offered to the individual institutes range from a standalone remote service to self-service system operations management and are supplied by Wincor Nixdorf or its subsidiaries ProsystemsIT and Portavis.

Under the terms of remote service, the Sparkasse systems are monitored 24/7 from afar. As soon as problems are detected, specific remote measures are initiated to remedy them. Problems can also be avoided by taking preventive measures up front. The proactive service translates into higher system availability and shorter system downtimes and thus into lower costs. A total of over 30 percent of faults can be rectified via remote access. The technology base that is used to do so is the eServices Platform.

Operations management services cover the entire management of self-service systems. In addition to remote service, the company is also responsible for administration of the self-service systems and applications. A help desk is ready to provide support for the savings banks on both IT and banking issues.

The service guarantees financial institutions transparency when it comes to problems and inquiries. Likewise, it can also greatly improve system availability and processing times. 

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Related blogs

Create a blog about this story (membership required)

Related company news

 

Top topics

Most viewed Most shared
Third of Brits expect day-to-day mobile pa...
8277 views comments | 38 tweets | 15 linkedin
Payments UK sets out vision for 'world cla...
6833 views comments | 17 tweets | 10 linkedin
Swedish mPOS firm iZettle raises EUR60m fo...
6169 views comments | 13 tweets | 8 linkedin
HSBC glitch leaves thousands of customers...
6091 views comments | 13 tweets | 7 linkedin
UK boosts contactless limit to £30
5584 views comments | 31 tweets | 20 linkedin

Featured job

up to £95K base, £190K OTE, benefits
London, UK

Find your next job