20 April 2014

Jack Henry dials in call centre offering

28 August 2012  |  796 views  |  0 Source: Jack Henry & Associates

Jack Henry & Associates, Inc. (JKHY), a leading provider of technology solutions and payment processing services primarily for financial services organizations, today announced jhaCall Center™, the latest addition to its extensive product and service offering.

jhaCall Center is a comprehensive telephone support and customer service solution that automatically captures and authenticates customer information using state-of-the-art Computer Telephony Integration (CTI) technology and supports a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for financial institutions that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their JHA core processing system. Jack Henry & Associates is also planning to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. On behalf of the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment. Regardless of the implementation environment, jhaCall Center will provide a cost-effective solution that expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staffs.

According to Tony Wormington, president of Jack Henry & Associates, "Our day-to-day experience supporting more than 11,900 diverse clients clearly demonstrates the importance of providing efficient, consistent, and outstanding service. Now with the introduction of jhaCall Center, we are uniquely positioned to leverage our service culture and infrastructure, our proven technology, and our best practices to provide call center services and software that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain. Like our clients, we consider the ability to provide consistent, outstanding service as a key component of our ongoing success and we welcome the opportunity to serve as an extension of our clients and to ultimately provide their customers with a call center experience that exceeds their expectations. jhaCall Center provides the winning combination of robust technology and highly trained people who genuinely care about the customer."

jhaCall Center will be initially offered to the banks served by Jack Henry Banking® and automated by the SilverLake System®.

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