19 December 2014

Andrews Federal Credit Union selects Symitar Episys core system

24 July 2012  |  1593 views  |  0 Source: Jack Henry & Associates

Jack Henry & Associates (JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar division today announced that $878 million Andrews Federal Credit Union has elected to install its Episys core system in-house.

Maryland-based Andrews Federal Credit Union wanted an enterprise-wide technology platform that offered centralized data and more open functionality than available from its previous solution. It chose Symitar's Episys because of the organization's stability, ongoing product evolution, and strong integration history with third-party solutions. Episys will enable Andrews Federal Credit Union to create greater efficiencies by an estimated 20 percent through increased automation in the back and front office, including an automated contact center and account opening process.

Jim Hayes, executive vice president and chief financial officer at Andrews Federal Credit Union, commented, "Episys is a comprehensive, proven core platform that will improve the very fundamentals of our business. The added efficiencies will enable us to provide better member service and, at the end of the day, it is all about giving our members the products and services they need as well as the attention they deserve."

The credit union plans to use a series of videos to communicate with members what they will see from the new core solution, preparing them to easily adjust and take full advantage of the new services.

According to Ted Bilke, president of Symitar, "Episys provides a scalable platform that adjusts to maximize the operating flexibility and the long-term technology investment for Andrews Federal Credit Union and each of our clients. We expect the credit union to realize strong returns on its investment by fully leveraging the Episys system, and we look forward to contributing to its enhanced performance and member service."

In addition to Episys, Andrews Federal Credit Union will initially install an array of complementary Symitar solutions, including NetTeller Online Banking, iTalk IVR, OurCashFlow online financial management, Synapsys member relationship management, and ARCU data warehousing among others. 

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