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Innovation in Financial Services

Archive for: June, 2009

Dean Procter - Transinteract - Sydney | 29/06/2009 | 2296 views

The New Paradigm Pt 2 - Listening to the Customer

I've seen plenty about Web 2.0 and people wondering how do banks get into social networking. From what I can see most of you have it back to front. It's not about using the new social media communications channels as just another means of bleating out your unwanted messages, or or to have you most passive and vetted staff chatting with customers.... Tags: Payments, Retail banking

Bo Harald - ZEF Solutions - Esbo | 28/06/2009 | 2185 views

See beyond the core..

Many enterprises have seen that focusing only on the core may be detrimental as there are few examples that this has created innovation based growth. This does not mean that routine tasks, that can be outsourced, should not increasingly be. Outsourcing has been an early and is in the context of the networked economy an even more natural step. Once... Tags: Online banking, Payments

Bo Harald - ZEF Solutions - Esbo | 28/06/2009 | 3189 views

Game-changing Innovation

" The role of the innovator is to meet customers on their terms as human beings.The goal of the innovator is to empower your customers to realize the change they want to see in the world." Paco Underhill I like the statement - especially "on terms as human beings" - which I interpret as holistic but simple answers to practises in their everyday ... Tags: Online banking, Payments

Dean Procter - Transinteract - Sydney | 26/06/2009 | 2190 views

Information Overload - Privacy and The New Paradigm Pt1

I have noticed a few things lately. Corporations have an obsession with information. That's essential you might say. I'd agree that information is essential, but exactly what? It is important to make the right information the target of your obsession. This is where the problem begins - focusing on the wrong information and too much information. ... Tags: Payments, Retail banking

Dean Procter - Transinteract - Sydney | 25/06/2009 | 1814 views

History101:Passwords.PINS.usernames.FAILED,gone

One of the reasons I haven't been too excited by the latest gadgets to 'assist' the customers at our dinosaur banks is because quite frankly - the whole idea is just ridiculous and obsolete. From where I'm looking anyway. While most of you probably can't imagine a world without PINS, passwords, user-names, pockets full of gadgets and routines to r... Tags: Online banking, Retail banking