Archive for: November, 2011
Brett King - Movenbank - New York | 23/11/2011 | 3939 views
Bankers often talk about the 'trust' consumers have in banking as a defining characteristic of why customers give banks their money instead of simply keeping it under a mattress. Some bankers might have difficulty understanding why customers of today seem perfectly happy to give money to the likes of PayPal, M-PESA, Lending Club or Zopa. The fact t...
Tags: Risk & regulation, Retail bankingGroup: Innovation in Financial Services
Brett King - Movenbank - New York | 18/11/2011 | 3300 views
Without thinking consciously about it, over time core behaviors change producing different instinctive reactions. When a phone rings today, we go to our pocket or purse, not running to a device on a desk or on the wall. When we are interacting with a mobile phone that is not our own or an ATM machine, we'll instinctively touch the screen to navigat...
Tags: Mobile & online, Retail bankingGroup: Innovation in Financial Services
Brett King - Movenbank - New York | 09/11/2011 | 3543 views
There's generally a very poor understanding of the dynamics of the role of the website in retail financial services interactions today. There is an acceptance that 'some' customers use the web, when deciding on a new financial services relationship, but not of the critical nature of the web in that choice. Let me explain how things are different fr...
Tags: Online bankingGroup: Online Banking