Archive for: November, 2011
Amanda Hartshorne - Tieto - Leeds | 30/11/2011 | 2947 views
So what actually are the FSA after then? Do they want firms to treat their ‘customers fairly’ when in times of temporary financial shortages, or do they want lenders and administrators to be more transparent to them when reporting residential mortgage arrears and shortfall figures? Read between the lines of the FSA’s latest guid...
Tags: Risk & regulation, Retail banking
Manish Jain - Infosys Ltd - Bangalore | 22/11/2011 | 3396 views | 6 comments
Bank Account Number Portability
The leading cause of this attrition is poor service. The same survey also says that nearly 60% of customers hold multiple banking relationships. Clearly, total loyalty is a rare commodity today. With the market being flooded with similar products, the choice of whom to bank with boils down to service, quality of exp...