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Innovation in Financial Services

Archive for: January, 2013

Martin Bailey - Temenos - Hemel Hempstead | 30/01/2013 | 2013 views | 2 comments

Loyalty is an outdated concept

Reports on customer loyalty may differ on the exact number of people who are changing banks, but they all agree that customers are getting more promiscuous. The bad news is that I don't think we've seen anything yet. Mobile phone vendors eye how often customers change their banks with envy. The race to acquire new customers is on. In the UK, Maks ... Tags: Sibos, Retail banking

Chris Dunne - VocaLink Limited - London | 25/01/2013 | 3658 views | 6 comments

Brilliant and scary ATM advert from the taxman

Today I saw the most effective piece of advertising ever on a cash machine. I rolled up to a Tesco ATM – a nice new NCR device with a video display that normally has a few rolling ads for the supermarket as you wrestle your debit card out of your pocket and into the slot. I was immediately confronted by a rather attractive girl’s eyes... Tags: Cards, Payments

Bo Harald - ZEF Solutions - Esbo | 25/01/2013 | 2092 views

In praise of NEGATIVE carrots...reissued

TeliaSonera (the leading Nordic telco) announced this week in Finland that they will increase the charge for sending paper invoices to corporate customers from 5 to 10€. Consumers are charged 1,90. This clear policy is for sure to be applauded – good for all parties (and big time for society at large) – for the following reason Tags: Mobile & online, Payments

Rupert Fallows - KPIT Cummins - Reading | 21/01/2013 | 2079 views

Going Mobile and Your SAP Investment, Advantages - Risks

If I was a Financial Director of a medium to large sized business there should be some alarm bells going off right now concerning moving to mobile devices. Especially if you have invested a huge sum of money on SAP, looking beyond FI/CO modules, any mobile initiative by the company could make large parts of the SAP system redundant for hours on end... Tags: Security, Risk & regulation

Alexander Peschkoff - TEDIPAY - London | 18/01/2013 | 1819 views

Internal Destruction Department - do you have one?

In a recent interview, Larry Page shared his view on the secret of Google's success - make your product TEN TIMES better than your rival's. Last week we sent limited information on one of our forthcoming products to some industry analysts and told them we priced it at "below $50", whilst the nearest (big) competitor's price is "above $600". Their... Tags: Mobile & online, Payments