Archive for: January, 2012
Danielle Sheerin - NixonMcInnes - Brighton | 11/01/2012 | 3446 views | 1 comment
Banks are starting to recognise the external forces that compel them to engage with their customers online.
They are expressing the desire to embrace the opportunities that social media offers and many display an appreciation that they need to change their business structures to allow better collaboration, internally and externally.
But many bank...
Tags: Risk & regulation, Retail banking
Alex Bray - Misys - London | 07/01/2012 | 2253 views
Is it wrong for your bank to use your social graph - the personal data you generate within your various social media outpourings - to make decisions about you? Much as in the famous song from ‘The King & I’, banks hope that once they’ve got to know you, you’ll get to like them too. But it doesn’t end there. Social ...
Tags: Online banking, Retail banking